Here are the list of Frequently Asked Questions (FAQs) on our blog shop and the answers. Kindly send us an email to valoa.records[at]gmail.com if you cannot find your answer below...
- How to order in Valoa Records?
- All items listed in Valoa Records are pre-order items?
- Is your shop reliable and trustworthy?
- Will you goes missing or reply late like other individual-operated online shops?
- How fast can I get my items?
- I have two Discount Coupons. Can I use both coupons in one order?
- CDs, DVDs and Photobooks are original items?
- Does all CDs and DVDs' sales reflected on main sales chart?
- How to pay for my order?
- How to pay for my order using credit card or Paypal?
- Is there any additional shipping cost to Sarawak and Sabah?
- What is Order Number?
- Is there any hidden charges or additional cost I need to pay after order confirmed?
- What if the actual shipping weight is less than estimated shipping weight stated for an order / item?
- What if I paid more than the quoted amount of my order? Will you ship back the extra balance together with the parcel?
- How do you ship rolled poster?
- How do you ship the items?
- Do you ship worldwide?
- Do you sell in bulk? Can I get wholesale discount?
- Do you supply to other shops?
- I want to get some items but not listed in your site, can you get it for me?
- Copy the Order Form, paste to your email, fill up the details completely and send your order to our email. Kindly refer to Order Guide for more information.
- Yes, most items listed are preorder items, otherwise stated. Ready stocks are listed here.
- Yes, we operate under Malaysia-registered company and your order will be processed and monitored systematically (Read). We are experienced online buyer and seller and we understand what customers' concerned and needed when dealing online. Kindly read feedbacks from our satisfied customers too.
- No, we will not. We are a full time online seller. Unlike other individual-operated shops, we will reply to all inquiries and orders within 6 hours during working days and will not goes missing without any responses. We are fully committed to our customers' orders and aimed for 100% customer satisfaction.
- All Preorder Batch in Valoa Records close weekly. You will receive your order within 7-15 working days (not including Saturday, Sunday and Public Holidays) after Preorder Batch closed. We provide you the fastest delivery service so that you could receive your items as soon as possible. Average delivery time (from Preorder Batch closed/item's release date to customers' door step) from Jan 2016 to Dec 2016 is 8 working days.
- No. Only one coupon can be applied/claimed per order. Discount Coupon is applicable only on total payment above RM 60.00 in a single order. Kindly read Discount Coupon for more information.
- Yes, all CDs, DVDs and Photobooks listed in Valoa Records are Original-Sealed and imported from Japan or South Korea.
- Yes, all sales will be reflected on Hanteo and GAON Chart for Korean albums, and ORICON Chart for Japanese albums.
- You can pay your order to our Maybank or CIMB bank accounts through online banking, cash deposit machine (CDM), ATM machine or deposit via bank counter manually. Kindly refer to Payment Guide.
- Sorry, currently credit cards and PayPal paying methods are not available in Valoa Records.
- Yes, there will be additional shipping cost to Sarawak and Sabah. The cost will depends on your order's weight. Free shipping for orders within Peninsular Malaysia. Kindly read Payment/Shipping for more information.
- Order Number (Order No.) is a reference number for your order after order confirmation. Order No. will be provided once payment for your order is confirmed. Kindly state your Order No. and we will update you with your order's latest status.
- No, there will be no hidden charges or additional cost after we confirmed your order. There is only ONE amount you need to pay as stated in our confirmation email, except for actual shipping weight is hugely exceeds estimated shipping weight (eg; estimated weight is 1.1 KG but actual weight is 2.9 KG). You will get payment refund from us if the price of your order is lower than expected. You will get full refund if your order is out of stock.
- What if the actual shipping weight is less than estimated shipping weight stated for an order / item?If the actual shipping weight of an order / item is less than the estimated shipping weight, we will re-adjust the order total payment / item's price. If you already paid for the overcharged item, we will refund the extra amount you paid to your Maybank or CIMB bank account through online banking. Or, we will keep the extra balance and customers will get extra discount (same amount as customers' previous extra balance) in their next orders.
- What if I paid more than the quoted amount of my order? Will you ship back the extra balance together with the parcel?If customers pay more than the quoted amount, we will bank in the extra balance to your Maybank or CIMB account through online banking. Or, we will keep the extra balance and customers will get extra discount (same amount as customers' previous extra balance) in their next orders. We will not return the extra balance in your parcel as it is too risky of losses.
- Rolled poster will be shipped in tube and together with ordered items in long sturdy carton box. We will make sure the poster is rolled and stored properly in tube, and buyers can get both ordered items and poster at the same time. We may opt to ships rolled poster in tube depends on ordered items' size.
- We ship all items using Poslaju service by Pos Malaysia. Kindly read Payment/Shipping for more information.
- No, shipping only available within Malaysia at the moment.
- Yes, we do provide bulk purchase with discount. Discount (RM 5.00 - RM 15.00) provided for 3-5 items; 4% discount for 6-9 items; 8% discount for 10 items and above. Combo Deal package refer as 1 item. Bulk purchase may include surcharge of Customs fees. Kindly send us an email for more information.
- No, currently we are not supplying to other shops.
- Yes, we can search the items for you if it is not sold out or out of stock. Kindly send us a request to our email or visit HERE for more info.
Page updated: 01/01/2017