Please read following terms and conditions before you make an order.
Terms & Conditions (updated 15/10/2016)
- This is an online blog shop. Currently, there is no physical shop available. All orders/purchases will be done online.
- All items listed are Pre-Order items, otherwise stated and listed in Ready Stock page.
- Serious buyers/customers only. No order cancellation once payment made.
- CDs, DVDs, photobooks and other official merchandises are Japan/Korea Version (imported) and original-sealed. CDs and DVDs' sales will be reflected on Hanteo Chart (Korea), GAON Chart (Korea) and ORICON Chart (Japan).
- All prices listed are final and non-negotiable. Total payment above RM 60.00 in a single order is eligible for free shipping within Peninsular Malaysia. Additional shipping cost to Sarawak and Sabah is needed depends on item/order's weight. Total payment below RM 60.00 in a single order will be charged minimum shipping cost of RM 7.00. Kindly read Payment/Shipping for more information.
- Poster's availability is depend on suppliers' stocks. Poster will be ROLLED neatly and placed in a TUBE, and shipped together with other ordered items in long sturdy carton box, with additional cost. Rolled poster in tube may be shipped separately from other ordered items (depends on orders' sizes) using Poslaju, with additional cost. Customers can opt to ship poster together with other ordered items (CD/DVD/Photobook) by folded poster, at no additional cost. Kindly read Payment/Shipping for more information.
- Preorder Batch opens weekly. Preorder Batch period is stated in NOTICE section on our blog shop. For Korea items, ordered items' estimated time arrival at our place is within 7 - 15 working days after Pre-Order Batch ended or items' release date. For Japan items, ordered items' estimated time arrival at our place is within 7 - 20 working days after Pre-Order Batch ended or items' release date. Delay of shipment (usually 3 - 7 working days) may happen sometimes due to unexpected delay of items' collection in Korea/Japan and shipping from Korea/Japan. Working days excluded Saturday, Sunday and public holidays.
- EMAIL is preferable communication method in Valoa Records. Kindly send an email to us for any type of inquiries, questions, requests etc.
- We shall not be responsible for any damages or losses of items during delivery by any shipping and courier services.
- All prices are subject to change without notice. This changes may due to pending actual shipping weight, latest currency exchange rates, price changes by suppliers etc.
- We reserve the right to amend and change these Terms & Conditions at any time, and you agree to abide by the most recent version of this Terms & Condition.
- To any new shop operators (wannabes??) who tend or plan to copy articles from this blogshop, we urge you not to do so. We encourage you to create or compose articles of your own. You may refer to our articles as guide.
- Customers must complete the Order Form in full and details. Order Form must be sent through ORDER FORM or EMAIL only.
- Order sent by Facebook Inbox, GoogleTalk, SMS or MMS are not valid and will not be entertained. All customers details will be kept safely and confidentially. Read Order Guide.
- Customers can amend or change their order's details before payment made. Once payment confirmed by us, no amendment or changes can be made to customers' orders without valid reasons.
- Customers can choose to pay full payment or 50% deposit upon order confirmation for Preorder items. Balance can be paid after ordered items arrived at our place. Ready Stock items must be paid in full. Read Payment/Shipping for more information.
- Customers MUST ATTACH or COPY-AND-PASTE the TRANSACTION PROOF/RECEIPT to our EMAIL ONLY for verification purposes. Transaction proof/receipt sent to our Facebook Inbox, GoogleTalk, SMS or MMS are not valid and payment will not be confirmed until transaction proof is sent to our EMAIL. Notifications email / SMS from banks for online banking IS NOT ACCEPTABLE as transaction proof due to lack of information for payment confirmation. Read Payment/Shipping for more information.
- Once payment confirmed, customers will received a confirmation email from us with Order No.. Customers can check their orders' latest status by email to us with Order No..
- Orders will be shipped within 2 - 3 working days after items arrived at our place and/or after full payment confirmed.
- All orders (included Poster-in-tube) will be shipped using Poslaju service provided by Pos Malaysia, otherwise stated. Rolled poster and poster-in-tube shipped using Poslaju will have additional shipping cost. Read Payment/Shipping for more information.
- After orders' shipped out, customers will receive their orders within 1 - 2 working days for Poslaju. Order arrival time may depends on your location. Kindly contact us if you did not receive your order.
- Full refund only for out-of-stock items.
- For defective items, kindly contact us within 7 working days after we shipped your items. Defective items must be returned to us as soon as possible at customers' cost. We will replace the defective items and ship back to customers for free (for first time only). Kindly read Payment/Shipping for more information.
Terms & Conditions Update Log
- 15/10/2016 - Additional shipping cost adjustment.
- 19/01/2016 - Added T&C Generals No. 10 - All prices subject to change without notice.
- 01/11/2014 - Updated T&C Generals No. 5 - Free shipping limit amended.
- 28/02/2014 - Updated T&C Generals No. 6, Shipping No. 2 - Rolled poster will be shipped together with ordered items with additional cost.
- 25/01/2013 - Updated T&C Generals No. 6, Shipping No. 2 - All poster-in-tube will be shipped using Poslaju with additional cost, otherwise folded and ship together with order.
- 13/11/2012 - Added T&C Generals No. 12 - Kind reminder to new shop operator (who tend to copy our articles).
- 13/11/2012 - Updated T&C Ordering No. 2 & Payment No. 2 - We no longer use MSN Messenger.
- 30/07/2012 - Updated T&C Generals No. 6 - Customers can opt for Poster-in-tube to be shipped using Poslaju.
- 13/07/2012 - Updated T&C format for better understanding and viewing.
- 12/07/2012 - Updated T&C Generals No. 7 - Japan items' estimated arrival time changed from 7 - 15 working days to 7 - 20 working days.
- 15/08/2011 - Created T&C - Valoa Records officially opened.