NOTICE
-Easy ordering steps and hassle-free shopping experience. Free shipping within Peninsular Malaysia. Order Guide.
-Terms and Conditions apply. Read first before order. Read FAQs too.
-Items/Products are Original-Sealed and sales reflected on Circle Chart and Hanteo charts.

WEEKLY PREORDER BATCH
START: Monday, 00:01 AM   ------->   CLOSE: Sunday, 23:59 PM

LATEST RELEASE..

LATEST RELEASES..

Terms and Conditions

Please read following terms and conditions before you make an order.

Terms & Conditions (updated 17/11/2022)

Generals
  1. This is an online blog shop. Currently, there is no physical shop available. All orders/purchases will be done online.
  2. All items listed are Pre-Order items.
  3. Serious buyers/customers only. No order cancellation once payment made.
  4. CDs, DVDs, photobooks and other official merchandises are Korea Version (imported) and original-sealed. CDs and DVDs' sales will be reflected on Circle Chart and Hanteo Chart.
  5. All prices listed are final and non-negotiable. Free shipping within Peninsular Malaysia. Additional shipping cost to Sarawak and Sabah.
  6. Poster's availability is depend on suppliers' stocks. Folded poster is free. Rolled poster will be ROLLED and placed in a TUBE, and packed with other ordered items in long sturdy carton box, with ADDITIONAL COST. Kindly read Payment/Shipping for more information.
  7. Preorder Batch opens weekly. Preorder Batch period is stated in NOTICE section on our blog shop.
  8. EMAIL is preferable communication method with Valoa Records. Kindly send an email to us for any type of inquiries, questions, requests etc.
  9. We shall not be responsible for any damages or losses of items during delivery by any shipping and courier services.
  10. All prices are subject to change without notice. This changes may due to pending actual shipping weight, latest currency exchange rates, price changes by suppliers etc.
  11. We reserve the right to amend and change these Terms & Conditions at any time, and you agree to abide by the most recent version of this Terms & Condition.

Ordering
  1. Customers must complete the Order Form in full and details. Order Form must be sent through ORDER FORM or EMAIL only.
  2. All customers details will be kept safely and confidentially. Read Order Guide.
  3. Customers can amend or change their order's details before payment made. Once payment confirmed, no amendment or changes can be made to customers' orders without valid reasons.

Payment
  1. All orders must be paid in full. Read Payment/Shipping for more information.
  2. Customers MUST ATTACH or COPY-AND-PASTE the TRANSACTION PROOF/RECEIPT to our EMAIL ONLY for verification purposes. Notifications email / SMS from banks for online banking IS NOT ACCEPTABLE as transaction proof due to lack of information for payment confirmation. Read Payment/Shipping for more information.
  3. Once payment confirmed, customers will received a confirmation email from us with Order No.. Customers can check their orders' latest status by email to us with Order No..

Shipping
  1. Orders will be shipped within 1 - 2 working days after items arrived at our place and/or after full payment confirmed.
  2. All orders (included Poster-in-tube) will be shipped using Poslaju service provided by Pos Malaysia, otherwise stated. Orders with rolled poster will have additional shipping cost. Read Payment/Shipping for more information.
  3. After orders' shipped out, customers expected to receive their orders within 1 - 3 working days. Order arrival time may depends on your location. Kindly contact us if you did not receive your order.

Refund/Return
  1. Full refund for sold out items.
  2. For defective items, kindly contact us within 7 working days after we shipped your items. Defective items must be returned to us as soon as possible at customers' cost. We will replace the defective items and ship back to customers for free (for first time only). Kindly read Payment/Shipping for more information.


Terms & Conditions Update Log
  • 17/11/2022 - General updates.
  • 01/01/2021 - Updated T&C Generals No. 5 - Free shipping limit amended.
  • 09/02/2020 - Updated T&C format for better understanding and viewing.
  • 27/04/2017 - Updated T&C Payment No. 1 - Credit/Debit Card payment condition.
  • 15/10/2016 - Additional shipping cost adjustment.
  • 19/01/2016 - Added T&C Generals No. 10 - All prices subject to change without notice.
  • 01/11/2014 - Updated T&C Generals No. 5 - Free shipping limit amended.
  • 28/02/2014 - Updated T&C Generals No. 6, Shipping No. 2 - Rolled poster will be shipped together with ordered items with additional cost.
  • 25/01/2013 - Updated T&C Generals No. 6, Shipping No. 2 - All poster-in-tube will be shipped using Poslaju with additional cost, otherwise folded and ship together with order.
  • 13/11/2012 - Added T&C Generals No. 12 - Kind reminder to new shop operator (who tend to copy our articles).
  • 13/11/2012 - Updated T&C Ordering No. 2 & Payment No. 2 - We no longer use MSN Messenger.
  • 30/07/2012 - Updated T&C Generals No. 6 - Customers can opt for Poster-in-tube to be shipped using Poslaju.
  • 13/07/2012 - Updated T&C format for better understanding and viewing.
  • 12/07/2012 - Updated T&C Generals No. 7 - Japan items' estimated arrival time changed from 7 - 15 working days to 7 - 20 working days.
  • 15/08/2011 - Created T&C - Valoa Records officially opened.